Welcome to the FaultFixers Trust Centre, your central resource for security, privacy, and compliance information. We believe trust is built through transparency.
Our Trust Centre provides customers and partners with easy access to the documentation and information needed to assess our security practices, compliance commitments, and operational controls.
Whether you're conducting due diligence, completing a vendor assessment, or reviewing our approach to data protection, you'll find the information you need here.
Our Trust Centre is continuously updated to ensure the information provided remains accurate, relevant, and reflective of our ongoing commitment to security and compliance.
Subprocessors last update: 12-06-2026
Compliance
Compliant
Compliant
Compliant
Aligned, Expected 2026
GDPR Compliant
We follow the UK ICO checklists for GDPR and Data Protection Act 2018, ensuring we handle personal data in accordance with the law.
Single Sign-On
We support Single Sign-On (SSO). We can work with an ever-growing list of identity providers, including Microsoft Azure AD/Entra ID. It’s simpler and more convenient for users, and much more secure.
We’re Cloud Secure
We follow the UK National Cyber Security Centre’s Cloud Security Principles. They’re 14 principles that make sure we securely configure and deploy our cloud-based services. That keeps you safe as you use them.
Penetration Tested
Our infrastructure undergoes a penetration test in line with CHECK testing standards once a year. We also run one if there are material changes to either of them.
Other Safeguards
We follow a range of data protection safeguards, in line with GDPR. Our service includes everything you’d expect from a smart SaaS service with strong security options and great privacy controls. We’ve detailed them in our Terms and Conditions.
Global Data Centres
We partner with industry leading data centres with world-class information security measures and certifications in place, based in the UK and Europe.
We periodically make changes to our subprocessors. Subscribe to receive notice of any amendments or updates.
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List of Subprocessors
Amazon Web Services • Cloud Hosting, Databases, File Storage, Backups and Infrastructure
Ireland (EU West 1)
Data Transfer Mechanism (if applicable): Standard Contract Clauses
Google Workspace • Storage & Collaboration Involving Customer-Related Documents and Exports
EU / Global
Data Transfer Mechanism (if applicable): Standard Contract Clauses
Slack • Internal Collaboration Relating to Customer Support and Service Delivery
USA
Data Transfer Mechanism (if applicable): Standard Contract Clauses
Intercom • Customer Communications, Messaging, Support and AI-Assisted Support
USA/ EU
Data Transfer Mechanism (if applicable): Standard Contract Clauses
Jira (Atlassian) • Customer Issue Tracking, Support Escalation and Incident Management
USA / Global
Data Transfer Mechanism (if applicable): Standard Contract Clauses
One Signal • Push Notifications and Messaging Delivery
USA
Data Transfer Mechanism (if applicable): Standard Contract Clauses
Microsoft 365 • Customer Meetings, Collaboration, Teams Recordings and Communications
UK/EU/Global
Data Transfer Mechanism (if applicable): Standard Contract Clauses
Fireflies.ai • Meeting Recording, Transcription and AI Meeting Summaries
USA
Data Transfer Mechanism (if applicable): Standard Contract Clauses
Netlify • Hosting Customer-Facing Portals and Web Applications
USA
Data Transfer Mechanism (if applicable): Standard Contract Clauses
Yay.com • Telephony, Voicemail and Customer Communications
UK
Data Transfer Mechanism (if applicable): Standard Contract Clauses
Hotjar • Session Recording, Behavioural Analytics and User Experience Monitoring
EEA
Data Transfer Mechanism (if applicable): Standard Contract Clauses
MailGun • Transactional Email Delivery and Email Infrastructure
USA
Data Transfer Mechanism (if applicable): Standard Contract Clauses
Microsoft Clarity • Session Replay, Behavioural Analytics and User Experience Monitoring
Global
Data Transfer Mechanism (if applicable): Standard Contract Clauses
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