Proactive, hassle-free reporting in 30 seconds
Capture high quality, location-specific repairs. Resolve issues as quick as possible. Reduce bottom-line costs.
1. See a fault
Any user — staff, employees, residents, & customers — can report a repair through their phone 24/7/365.
2. Scan a tag, located throughout your spaces
Tags are location-specific, pinpointing exactly where a repair is needed. Rooms, buildings, communal spaces, homes - anywhere.
3. Take a photo & submit
It really takes 30 seconds! Encourage reporting on the go.
Keep your users informed with automatic status updates, direct to their phones.
Update - Encourage users to report issues early on by keeping them in the loop with the progress of repairs.
Notify - Users can select 'Notify Me' for communal issues affecting them, reducing duplicate repairs from being reported to the help desk.
Don't wait for emergencies to occur...
...users report small repairs before they become expensive.
Review and manage tickets.
Automatic performance monitoring in line with your SLAs.
Better processes. Lower costs.
- Save 7 minutes on average per ticket No more lengthy and painful calls. Self-service through our app.
- Prevent duplication & wasteful tickets Our smart app knows if an issue has already been reported.
- Faults fixed earlier and faster Reduce expensive engineer visits and consistently exceed your SLAs.
- Transform repairs management for your users and staff Increase customer and employee satisfaction. Optimise your repair times. Improve margins.
- Safer spaces and environments Keep compliant quickly and easily with FaultFixers.
- Seamless and simple integration We work with your existing management systems so no costly overhaul is required.