Automatic Ticket Assignment

Automatically assign your maintenance tickets based on the category of the ticket, the location or a combination of the two. Save hours of time spent manually assigning tickets that come into the ticketing system.
auto ticket assignment FaultFixers
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Automate your maintenance operations

The automatic assignment rules within FaultFixers allow maintenance and facilities managers to automate the assignment of tickets based on conditions such as the location it was reported in and the category of the ticket.

Save Manual Admin

Without an automated system like ours you would normally have to manually assign a ticket to a member of your team or a contractor. This can be repetitive and time consuming as volumes increase.

Faster Issue Resolution

With automatic assignment your team can get to work quicker as they don't have the delay waiting for a ticket to be assigned to them. As a manager you don't have to worry about remembering to assign tickets.

Better Processes

This feature enables maintenance and operations teams to implement more sophisticated and automated processes that go beyond manually inputting and assigning tasks.
Multiple User Assignment

Assign tickets to multiple users at once.

Beyond just assigning tickets to individuals, you can also assign your tasks or tickets to multiple users. This can be useful if you have team members that overlap in terms of their responsabilities or you can assign a task to a contractor but also assign a member of your internal team to maintain ownership and oversight of the request.
Dashboard mockup

“It’s changed the way our whole team works – before we had 5 painful spreadsheets, and now we can manage everything on the go.”

Steve Brine
Group Estates Manager
Buildings & Locations

Assign maintenance tasks baed on the type of job

One of the great benefits of the auto assignment rule is that you can assign tasks to the team based on the category. For example, if the category is plumbing you can assign the task to either a member of the team who can help with that or to a third party contractor if you don't have those skills in house.

This is extremely beneficial for large maintenance teams that deal with different aspects of maintenance and/or different locations. As a maintenance operations manager this can save your hours of admin time when having to manuualy assign tasks to all the different team members.
building configuration setup

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