Reactive Tickets
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Reactive Maintenance Ticket Management System

Stay on top of your maintenance tasks with our reactive maintenance ticket management system. Get a centralised view of all of your reactive maintenance tickets and quickly see the status of those tickets in our app.
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Join 1,000+ companies managing their maintenance

Stay on top of things when they break

With our reactive ticket feature you can get oversight and updates on all of the re-active maintenance tasks that crop up on your estate.

Improve Issue Resolution

Reactive ticket management enables maintenance teams to quickly respond to and address issues as they arise. This helps to minimise equipment downtime and reduce the overall time spent.

Better Communication

With our reactive ticket feature, maintenance teams can easily communicate and collaborate on maintenance tasks. You can share information, updates, and feedback on each ticket.

Better Data & Reporting

Track and record all of your maintenance tickets in a centralised system, enabling you to analyse data and identify patterns and trends. This information can be used to optimise your processes.

How creating a reactive ticket works in FaultFixers

In this short video we will quickly show you can example of how you can create a reactive ticket within FaultFixers.

Re-active ticket maintenance

Quickly get an overview of the status of all your tickets

It's important to know about all of your maintenance tickets when they crop up. Otherwise, things can go unchecked and become worse over-time. Login to FaultFixers and see all of the reported issues in one view with the relevant status attached. The, dive into the detail and filter the tickets by status and priority.
reactive ticket view

💸 Spend smart, save bigger.

Investing in a maintenance system like FaultFixers can lead to long-term cost savings. Regular maintenance extends the lifespan of equipment, assets and facilities, reducing the need for frequent costly repairs. Well-maintained facilities operate more efficiently and improve customer experience.

Minimising downtime and disruptions through planned maintenance activities improves productivity and customer satisfaction while avoiding revenue losses. Compliance with regulations and safety standards reduces the risk of fines, litigation, and compensation claims. Additionally, good maintenance practices contribute to customer loyalty and a positive brand reputation.

Overall, a maintenance system saves money by preventing breakdowns, extending equipment lifespan, reducing energy waste, minimizing downtime, ensuring compliance and safety, and enhancing product quality.

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“It’s changed the way our whole team works – before we had 5 painful spreadsheets, and now we can manage everything on the go.”

Steve Brine
Group Estates Manager
Auto-assignment rules

Automatically assign maintenance tickets

Using the FaultFixers auto-assignment rules you can automatically assign your maintenance tickets based on certain conditions like the location the ticket was raised and also the category of ticket too. Automating this means you'll save time on admin and won't have to manually assign jobs to your team again.
reactive ticket view
reactive ticket view
Maintenance Asset Management

Raise maintenance tickets against assets

Using the asset management feature within FaultFixers you can then raise maintenance tickets directly against an asset. This allows you to keep a maintenance history on all of your most important assets.
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Raise both reactive maintenance tickets and planned preventative maintenance tickets on assets to ensure that they maintained to a high standard, ensuring you remain compliant.

🧐 Stay compliant with a maintenance ticketing system

A maintenance management system like FaultFixers plays a pivotal role in enhancing compliance for our customers. By automating and centralising maintenance processes, we ensure that regular inspections, preventive maintenance, and compliance-related tasks are performed consistently and according to regulations.

Our system enables scheduled maintenance activities, tracks maintenance history, and maintains accurate documentation of compliance records, such as maintenance logs, certifications, and service reports. Additionally, our software provides notifications and alerts for upcoming compliance-related actions, reducing the risk of missed deadlines or oversights.

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Auto-assignment rules

Automatically assign maintenance tickets

Using the FaultFixers auto-assignment rules you can automatically assign your maintenance tickets based on certain conditions like the location the ticket was raised and also the category of ticket too. Automating this means you'll save time on admin and won't have to manually assign jobs to your team again.
reactive ticket view

Frequently asked questions

FAQs about reactive maintenance ticket management
What statuses are available for tickets?
There are 5 statuses we use in FaultFixers: New, In Progress, Closed, Overdue & Upcoming.
How can i prioritise my tickets?
FaultFixers has an in-built prioritisation function that allows you to tag tickets as either low, medium or high priority. You can then work through these tickets based on this priority.
Do tickets get assigned a location?
Yes, if you use QR tags on locations and buildings, when you scan the QR code the app will detect where you are so you can report a fault at the specific location. You can also assign a location to a ticket without a QR code but it is a more manual process.
Can I assign tickets to 3rd party contractors?
Yep, you can provide your contractors with access to FaultFixers and then assign tickets to them. You can change their rights so they can only see the tickets that are assigned to them.

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