Maintenance

Challenges to implementing maintenance software

Why maintenance software? Maintenance software is hugely beneficial to any business by providing insight into ops and ...


Why maintenance software?

Maintenance software is hugely beneficial to any business by providing insight into ops and optimising spend. With the rise of digital solutions, it is becoming more and more likely that your business already uses maintenance software or looking at implementing it in the near future. 

If you're looking for an in-depth look at how maintenance software can help support your business, take a look at our blog, what is maintenance software anyway?

Challenges

Although maintenance software is largely beneficial, some businesses struggle to implement it strategically and continue to use it in the long term. The challenges to implementing maintenance software vary from business to business however similar themes arise:

  1. Lack of training
  2. Cost
  3. Complicated tech
  4. Outdated internal processes
  5. Ongoing support

In this article, we take a closer look at why businesses may be struggling and how we can help. 

Maintenance SoftwareLack of training

Adequate training and onboarding are essential to success. A lack of training during the initial setup stages can create a lack of transparency and confusion within internal teams. Maintenance software training should be robust with detail surrounding how to navigate the tech alongside how to effectively build and maintain internal processes. 

When choosing your maintenance software provider, you should look out for their training plans both during the initial setup as well as throughout your time with them. Will everyone using the software be provided with training? Will you get adequate training if there is a software update? These are all important questions to consider when deciding which provider would work best for your business.

Cost

A separate challenge to implementing maintenance software could be the cost. Prices could range from £20 to £1,000 per user, per month depending on features. Upfront costs of maintenance software could be the leading cause of failure during the initial setup stages. 

Hang in there! Further down the line, your business will be able to identify new cost-saving opportunities by reducing downtime and labour costs. Not to mention, a higher productivity rate meaning your business saves valuable time. 

Complicated Tech

Not all maintenance software is created equal. For some businesses, complex features are essential however if you're new to digital that might just be a bit too much. A common challenge to implementing any new software in a business is how complicated the tech is. If your team can't get their head around how to add a new user, then it's most likely going to need lots of training or a simpler solution. 

Outdated Internal Processes

You've gone ahead and signed up for your new maintenance software and finished all the training, onboarding, setup steps... but your team still aren't using the software. It might be time to update your internal processes to include new digital solutions. 

Make sure everyone is on the same page and quickly quash any doubts or fears so you can start taking advantage of your new software. Ready to buy? Here are some questions you might want to ask before you jump in.

Maintenance App

Ongoing Support

Ongoing support is the backbone of many software businesses. Without regular check-ins and support, teams are less likely to continue to use maintenance software and who has time to wait weeks for support?

At FaultFixers, we've devised a robust onboarding plan that sets out getting up ready and lives alongside training, workshops and resources. We also have a team on standby every day if you ever run into any trouble. Our fault reporting system is designed to be easy to use so hopefully, you won't ever need to ring in for support! 

Take a look for yourself by downloading our Onboarding Guide below.

download

For more information or to book a call with someone on the FaultFixers team, visit our website and book in. We're looking forward to chatting 😊

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