Hopscotch Children’s Nurseries needed a better way to manage reactive maintenance jobs across its nurseries.

Before FaultFixers, jobs were managed through a shared Excel spreadsheet. Staff added issues manually, but the level of detail varied from person to person, duplicate jobs were common, and there was no clear way to track progress or communicate updates between nursery staff and the maintenance team.

As maintenance activity increased, the process became harder to manage and more time-consuming for everyone involved.

FaultFixers gave Hopscotch a single place to log, prioritise, and track maintenance jobs, helping the team move away from spreadsheets and manage work in a much more organised way.

Challenge

Before using FaultFixers, all reactive maintenance jobs were managed through a shared spreadsheet.

Although the spreadsheet gave teams somewhere to record issues, it quickly became difficult to manage. Jobs were entered with inconsistent information, multiple people often logged the same issue, and there was no reliable way to track the status of work once it had been raised.

Maintenance operatives also had limited visibility into priorities or previous updates, while staff reporting issues regularly chased for progress updates because they could not see what was happening.

This created several ongoing problems:

🔗 Duplicate maintenance jobs being raised

🔗 No clear overview of job status or priorities

🔗 Inconsistent information being added to jobs

🔗 Time spent manually reviewing and organising workloads

🔗 Limited communication between nursery staff and maintenance operatives

🔗 Difficulties onboarding new team members into the existing process

Solution

Hopscotch Children’s Nurseries introduced FaultFixers to replace its spreadsheet-based process with a more structured maintenance system.

Reactive jobs could now be logged, updated, and tracked in one place, giving both nursery staff and maintenance operatives better visibility of outstanding work and current priorities.

The team mainly uses FaultFixers for reactive maintenance management, alongside the PPM scheduler to help organise planned maintenance work.

Key features used by the team include:

✅ Reactive maintenance ticket tracking

✅ Priority and job status markers

✅ Real-time updates and comments

✅ Centralised job history and tracking

✅ PPM scheduling for planned maintenance

The onboarding process also helped the team get up and running quickly, making it easier for new staff members to understand the system without needing to learn different site-specific ways of managing jobs.

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Results

Since introducing FaultFixers, Hopscotch Children’s Nurseries has moved away from managing maintenance through spreadsheets and disconnected communication.

The maintenance team now has a clearer overview of workloads and priorities, while nursery staff have better visibility into what is happening with the jobs they raise.

This has helped reduce duplicate reporting, improve communication, and make maintenance activity easier to manage day to day.

Key improvements include:

↗️ Better visibility of reactive maintenance workloads

↗️ Clearer prioritisation of jobs

↗️ Fewer duplicate maintenance requests

↗️ Less chasing from staff requesting updates

↗️ Faster onboarding for new maintenance team members

↗️ Improved communication between maintenance staff and nurseries

One of the biggest changes has been around expectations and visibility. Staff reporting issues are now able to see where jobs sit within the wider maintenance workload, helping reduce unnecessary chasing and giving everyone a clearer understanding of priorities.