Dovehaven provides residential and nursing care across multiple homes, making effective maintenance coordination essential for keeping its environments safe, compliant and well maintained.
By introducing FaultFixers, Dovehaven brought maintenance activity into one central system, giving teams a simpler way to report issues and providing management with greater visibility across its homes.
The result is a more streamlined approach to reactive maintenance, planned tasks and compliance, with the information teams need all in one place.
Before FaultFixers, Dovehaven relied on paper-based maintenance books and processes across multiple care homes. This created several challenges:
đź”— Fragmented processes: Maintenance issues and routine checks were recorded separately across different homes.
đź”— Limited visibility: It was difficult to maintain a clear overview of jobs, priorities and planned tasks across the group.
đź”— Compliance pressures: Records for safety and compliance needed to be quickly accessible, particularly for short-notice CQC visits.
đź”— Different levels of digital confidence: Any new system needed to be simple for frontline staff to use on basic tablets or their own devices.
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FaultFixers gave Dovehaven one central system for reactive maintenance, planned preventative maintenance (PPM) and compliance-related tasks.
âś… Simple issue reporting: Staff can report maintenance problems quickly using QR codes and their own devices.
âś… Better information: Photos can be added to tickets, helping maintenance teams understand issues without unnecessary calls or visits.
âś… Centralised task management: Jobs can be assigned to the right team member or contractor and tracked through one system.
âś… Group-wide visibility: The Maintenance Coordinator can view activity across individual homes or the wider group.
âś… Accessible reporting: PPM, outstanding tasks and compliance information can be quickly reviewed and exported for managers.
Bringing maintenance activity together has given Dovehaven a more joined-up approach across its homes. Instead of information being held in separate paper records, teams have a central view of what has been reported, what needs attention and who is responsible.
Having clearer information available from the point an issue is reported also helps reduce unnecessary communication and follow-up. Photos can give maintenance teams a better understanding of a problem before attending, while central tracking reduces the chance of reported issues being lost or forgotten.
Key improvements include:
↗️ Fewer back-and-forth phone calls when clarifying maintenance issues.
↗️ Fewer unnecessary visits to assess problems before the correct action can be taken.
↗️ Better visibility of outstanding work across individual homes and the wider group.
↗️ Reduced risk of lost or forgotten reports when the FaultFixers process is followed.
↗️ Faster access to maintenance and compliance records when information is required at short notice.
↗️ More consistent maintenance processes across Dovehaven’s homes.
For the Maintenance Coordinator, the biggest benefit is having everything in one place:
"FaultFixers has transformed the way we manage maintenance across our homes. Having preventative, reactive and compliance-related tasks all in one place gives us the visibility we need to stay on top of priorities, respond quickly and report with confidence. It has reduced the back-and-forth that comes with paper-based processes and made it much easier to keep everyone on the same page. Quite simply, when everything is in one place, things get done."
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