CUSTOMER CARE & DEFECT MANAGEMENT SOFTWARE
Web and Mobile software to effectively manage your Client’s Defects & Repairs, lowering costs & increasing Customer
One easy to use platform to manage all your maintenance, facilities, and estates
With FaultFixers you’ll be able to make sure everything’s running smoothly and safely. Keeping track of your facilities, equipment, and technology all in one place.
Many Benefits, All In One Place
Peace of mind
Not a qualified facilities manager? We make it easy for Business Managers, Caretakers, Heads & Administrators
Everything in one place
Delete your complex spreadsheets and bin your messy paper filing systems – everything is logged neatly in FaultFixers
Saves you time & money
Reduce downtime and see which assets cause you problems to prevent future issues – surely that boiler need a service
Makes inspections easy
Easily run reports for inspectors and show them a track record of responding appropriately and in a timely manner
Easy to use
We don’t have user guides on purpose – an easy solution for all staff regardless of whether they’re tech-savvy, or not
Allow staff to report issues as soon as they see them so they don’t slip through the net. Respond to them on-the-go
Customer Care & Defect Management Software Features
Clear Customer Reporting
Clients and homeowners can report issues with photographic evidence for quicker resolution.
Clear & concise overview of your customer care tasks. Run detailed reports to analyse performance and satisfaction.
Operative & Contractor Assignment
Assign tasks to the relevant team member(s) or entire team, including 3rd party contractors.
Reduces admin and defects costs by automating previously manual communications and tasks.
Audit and history logs for every update, communication, and document, all with linked client info.
Configurable Digital Forms
Capture digital sign-offs, contractor risk assessments, customers questionnaires – anything you like!
Easy to use software that keeps everyone in the loop
Manage all your after-care tickets in one simple to use web dashboard or via the FaultFixers Teams app.
With automated updates for customers, FaultFixers saves your after-care team thousands of admin hours, eliminating manual defect management task such as searching email threads and convoluted back and forth communications.
Our Success Stories
FaultFixers has really helped us to streamline our communications with customers regarding the handover process and reporting defects snagging.
Before using FaultFixers, we were using many complex spreadsheets and the burden of managing many outstanding issues at any given time often lead to my team taking longer than necessary to respond.
We’re now able to delight our customers with improved response times – in one case we replied to their reported issue within 30 seconds.
Customer Care Manager
The team at FaultFixers have been excellent in helping us get set up with the Customer/Home Owner App across our portfolio.
Our customers have specifically mentioned they like the use of the app, which is branding with our own logo and colour schemes – it’s essentially our own app – and it means we’re able to efficiently manage all our conversations with customers.
I believe the use of modern and luxury technology applications has helped us to improve our client satisfaction so FaultFixers is now integral to our business.
Building Surveyor & Customer Care
ST. MARTIN’S PROPERTY
FaultFixers has been very easy to use and for our team members to get to grips with.
From head office, we can easily assign repairs and works orders to individual contractors or teams, based on their current workload or geography, which helps us be smarter and more efficient.
Because it’s a digital solution, every bit of paperwork or handover documentation can all be stored within the platform and assigned to each property or customer, meaning everything is easily searchable.
FaultFixers has made a significant improvement to our operations.
Customer Service Manager